This Return and Refund Policy applies to purchases made from EXCLUSIVE DISTRIBUTOR LLC, located at 1975 Decker Ave, Manteca, CA 95337, United States.

By purchasing our products, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return if the following conditions are met:

  • The return request is made within 14 days of receiving the product.
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (invoice or receipt) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used or altered
  • Clearance or final sale items
  • Custom or special-order products
  • Items damaged due to improper handling by the customer

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide photos and order details so we can review the issue.

If the claim is approved, we may offer:

  • Replacement of the product
  • Repair (if applicable)
  • Refund

4. Return Process

To start a return, contact our support team:

Company: EXCLUSIVE DISTRIBUTOR LLC
📍 Address: 1975 Decker Ave, Manteca, CA 95337, USA
📞 Phone: +1 (832) 488-7905
📧 Email: info@exclusivedistributorllc.com

Our team will provide instructions for returning the item.

5. Return Shipping

  • Customers are generally responsible for return shipping costs, unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service.

6. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method used during purchase.

7. Order Cancellations

Orders may be cancelled before they are shipped. Once the order has been shipped, it must follow the return process.

8. Contact Information

For questions about returns or refunds, contact:

EXCLUSIVE DISTRIBUTOR LLC
1975 Decker Ave, Manteca, CA 95337, United States
📞 +1 (832) 488-7905
📧 info@exclusivedistributorllc.com