Return & Refund Policy

We want you to feel confident shopping with us.
If you’re not satisfied with your purchase, we’re here to help with easy returns and refunds.

2. What Products Can Be Returned

Eligible for return:

  • New, unused, and unopened items
  • Items in original condition and packaging

Non-returnable items:

  • Used or damaged products (not due to our fault)
  • Clearance or final sale items
  • Custom or special-order products
  • Items damaged due to improper handling by the customer

3. Return Timeframe

Returns are accepted within 30 days of delivery.

4. Item Condition Requirements

To qualify for a return, items must:

  • Be unused and in original condition
  • Be in original packaging
  • Include all tags, accessories, manuals, and inserts
  • Be accompanied by proof of purchase (invoice or receipt)

We reserve the right to refuse returns that do not meet these conditions.

5. How to Start a Return

To begin a return, contact us at info@exclusivedistributorllc.com with the following:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged, defective, or incorrect)

Once approved, we will provide return instructions.

Return Address:
EXCLUSIVE DISTRIBUTOR LLC
1975 Decker Ave, Manteca, CA 95337, United States

6. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the item is damaged, defective, or incorrect, we will cover the return shipping
  • We recommend using a trackable shipping service
  • There is no restocking fee

7. Refunds & Exchanges

  • Refunds are issued to the original payment method within 3–5 business days after we receive and inspect the return
  • Exchanges are available for damaged or incorrect items
  • For such cases, please contact us within 48 hours of delivery

8. Order Cancellations

  • Orders can be cancelled before shipment
  • Once shipped, orders must go through the return process

9. Contact Information

For any questions about returns or refunds, contact us at:

Store Name: EXCLUSIVE DISTRIBUTOR LLC

Customer Support Hours:
9:00 AM – 5:00 PM (EST), Monday – Saturday

Email: info@exclusivedistributorllc.com

Phone: +1 (832) 488-7905

Address:
1975 Decker Ave, Manteca, CA 95337, United States

We answer phone calls and respond to emails within 12 hours during business days.